Error when saving/checking in content

Question

Here's my problem. I open the .icma file, which is stored on the server. It opens in InCopy just fine. I check out all content, make a few changes, then do "Save All Content." When I do this, I get an error saying "The following content could not be saved. The files could be locked or you may not have permission to change them." The file appears to save, but then I am unable to check in any of the content. I've restarted InCopy and my computer, and still have the same problem. Indeed, after restarting my computer and opening the .icma file, all the content was marked as check out—by me—with the line through the pencil icon. I am the only one working with these InCopy files; the designer does not have the corresponding InDesign file open.

AnneMarie Concepcion · Accepted Answer

Hey if your IT people confirm it was a server issue (and were able to fix it), I'd love to know! These kinds of probs are hard to diagnose but happen to various clients.thx ...

AnneMarie Concepcion · Answer

Always worth testing to see if you can open the INDD file and avoid the problem, as Bob says. Put the INDD file on the server and in InCopy, choose File > Open from within InCopy to make it open the INDD file. You can check stories in/out from there.

There is a saving-on-a-server bug happening with some ID/IC workflows that results in that message. Did anything new happen with InDesign or InCopy lately (update to a new version) or your computers (update the OS)?

First make sure that there isn't a problem with your rights/permissions on the server (check w/IT). The only thing that you're really editing are the ICML files (not the ICMA file, the assignment file) so look in that Content folder on the server where the ICML files are saved.

If your designer is running InDesign CC 2018.01, running this patch on it, then (I'm guessing) re-doing the assignment and stories might solve the problem. InDesign crashes while saving a file on a network drive

AM

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