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1parkpointer
Participant
Mar 9, 2019 9:23 PM UTC
Answered

Having trouble downloading Incopy

Hello,

New to forum, and Adobe in general.

A few weeks ago I added some of the Adobe CC programs to this laptop.  This morning I logged in several times, but have been unable to get any of my selections to download. I thought it might be my internet security app, so I turned it off, but that didn't change anything. 

I am using a Acer Aspire R7 with Windows 10.

If anyone has any advice, it would be appreciated.

Thank You

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    Om Nath Jha
    Om Nath JhaCorrect answer
    Legend
    Apr 10, 2019 7:47 PM UTC

    Hi there,

    Sorry to hear about this. Are you using the Creative Cloud app to download InCopy? Would you mind sharing a screenshot of the CC app? You can also check Creative Cloud Download & Install​ forum for more assistance related to download & install issues.

    Sample screenshot:

    Regards,

    Om

    View reply

    1 reply

    Om Nath Jha
    Om Nath JhaCorrect answer
    Legend
    Apr 10, 2019 7:47 PM UTC

    Hi there,

    Sorry to hear about this. Are you using the Creative Cloud app to download InCopy? Would you mind sharing a screenshot of the CC app? You can also check Creative Cloud Download & Install​ forum for more assistance related to download & install issues.

    Sample screenshot:

    Regards,

    Om

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