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caterina27660593jc8z
Participant
December 21, 2022
Question

Help for cancellation

  • December 21, 2022
  • 2 replies
  • 362 views

Hi. I need your help because the info on Adobe web-site did not fix my problem.

 
Last week I activated a free-trial version of InCopy for a week, ending on december, 26th, and starting the paid version after that date. 
 
Yesterday and today I tried over and over again to cancel my subscription, following the instructions on the Adobe Support page, but on my Adobe account I cannot find the subscription to InCopy. I find indeed active a subscription to Creative Cloud, but I cannot stop neither this one. Finally, I did not find any solution in the web-site FAQs.
Can anyone help me, please?

I paste here the screenshot of the message of Adobe Virtual Assistent.

Thanks in advance,

caterina 

 

    This topic has been closed for replies.

    2 replies

    mandybmus
    mandybmus
    Participant
    September 11, 2023

    I'm having a similar problem. A little over a week ago I added a subscription for InCopy (roughly £60/yr) to our company account, and then realised that there was a better (and free) way to achieve what I wanted to do. Today I've tried to cancel that InCopy subscription. I've tried using the Customer Service chatbot, but it keeps asking if I want to cancel my plan (I do not), and refuses to grasp that I want to cancel InCopy only – which means that trying to use the Customer Service chatbot is as good as useless. There is no customer service phone number to ring, and I'm getting very frustrated.

    Has anyone had any success with this situation? Could you please tell me how to proceed? (Btw, I'm based in the UK.) Thanks!

    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    September 11, 2023

    There is quite literally nothing anyone here can do. Log in to your account and find the Manage Account link. From there you should be able to take care of this. If not, you'll need to speak to a live customer service rep.

    mandybmus
    mandybmus
    Participant
    September 11, 2023

    Hi Bob 😃,

    Thanks for your speedy reply. If you re-read my original post, you'll see that I was logged into my account (otherwise how else would I have been able to request a cancellation of my subscription?). With no other recourse, I posted on the Support Community chat, hoping that someone might be able to offer some useful advice.

    Seeing that this has not happened, and with no other option, I guess all I can do is stop payment.

    Thanks for your input, Bob!

    M

    Geоrge
    Geоrge
    Legend
    December 22, 2022

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