Idap Fils not connecting

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ALl week we have been getting this message.

Anyone know how to fix this?

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BobLevineCorrect answer

Community Expert

I get this error message, and the IDML file is greyed out.

The InDesign users are on the newest version 2023 which was just released. You need to upgrade the editors on InCopy as well.

A

Amelia.29119777o5py

Participant

im just try to know about files

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BobLevine

Community Expert

Please start a new discussion and provide details. Your post makes no sense at all without more context. This discussion is asked and answered and is now locked.

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BobLevine

Community Expert

Stop using this archaic workflow. Put everything in a Drobox folder, share with all users and have the InCopy users open the InDesign file from InCopy.

Be sure that smart sync is turned off for all users in Dropbox.

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K

karenl17564097Author

Inspiring

We all work off the same server.

Our workflow was never a problem until this week.

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BobLevine

Community Expert

If you're all on the same server why in the world are you doing this? It's never been a stable workflow.

If it's all on the server, then just let the InCopy users open the INDD file in InCopy and be done with it.

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