InCopy can't open InDesign file

Forum|Forum|7 years ago
February 2, 2018
4 replies
3542 views

Unable to open InDesign doc through InCopy. My editor can't access indesign thru incopy. Getting error message: "cannot open file is open by another user"

My computer: MacBook Pro, OS is High Sierra 10.13.3, InDesign CC 13.0.1, Incopy 13.0.1.

My editors computer: PC, Windows 8.1, InCopy 13.0.1 x64

InDesign workflow

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I

Interlasa

Participating Frequently

I'm having this issue between InDesign Mac (High Sierra) and InCopy Win, both CC 2018.

Somebody could find a fix ?

BobLevine

Community Expert

Not until you tell us what the issue is.

I

Interlasa

Participating Frequently

Thank you for your reply

The issue is that InCopy Win 2018 13.0.1 can't open the files that InDesign CC 13.1 (OS 10.3.2) is working with.
Files are on network server shared via SMB.

AnneMarie Concepcion

Community Expert

Make sure InDesign users have run this patch: InDesign crashes while saving a file on a network drive

Then I'd have the ID users "reboot" the ID files that are giving users problems. (Reboot = Unlink any linked IC stories, delete the stories from the server, save as (the ID file) with new name, re-export stories to IC format on the server.) And then test it out.

The patch is not specifically for that problem having to do w/permissions, but since you're working off the server (normal for the IC/ID workflow), it might fix it.

AM