Skip to main content
chiartsi70242605
Participant
March 27, 2018
Answered

InCopy CC 2015 Crashes at Initialization

  • March 27, 2018
  • 1 reply
  • 558 views

Hello,

I am having an issue with the Creative Cloud 2015 versions of InDesign and InCopy.  Recently, both of those programs started to crash right after Initialization.  I receive a crash report each time.  However, this is not occurring for all users.  This is occurring on MacBook Air Early 2015 models.  They are running MacOS 10.10.5, hence why I we are running the 2015 versions of CC programs.  It is only affecting these two programs and only for most non-admin users(i.e. Students).  This was reported to me about 2 weeks ago.  No system or program updates would have been ran just prior to that.

Here is the crash report: Process: Adobe InCopy CC 2015 [456] Path: /Appli - Pastebin.com

Steps I have attempted thus far:

-Wiping out user preferences via keyboard command at startup

-Reinstalling programs

-Repairing Disk Permissions via Disk Utility

-Temporarily granting read and write permissions to affected user account for program

Are there any other steps to try?

    This topic has been closed for replies.
    Correct answer Om Nath Jha

    Hi chiartsi,

    Sorry to hear about this. It sounds system specific issue. Since you have tried the basic troubleshooting already, I'd request you to contact our voice or chat support so that one of our representatives can work one on one and check this issue for you. Here's the link for  contact details: Contact Customer Care

    Regards,

    Om

    1 reply

    Om Nath Jha
    Om Nath JhaCorrect answer
    Legend
    May 7, 2018

    Hi chiartsi,

    Sorry to hear about this. It sounds system specific issue. Since you have tried the basic troubleshooting already, I'd request you to contact our voice or chat support so that one of our representatives can work one on one and check this issue for you. Here's the link for  contact details: Contact Customer Care

    Regards,

    Om