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3blMedia
Participant
February 19, 2018
Answered

InCopy Cloud Error: Saved with a newer version

  • February 19, 2018
  • 2 replies
  • 469 views

Hello good folks!

I'm a new InCopy user and when I try to open an InDesign file saved to a DropBox, I get the following error message:

Simple, right? Well I'm using Adobe Creative Cloud and it's all updated. When I click open the "versions" tab of InCopy, only versions 12 and earlier are available.

We opened the same Creative Cloud account on a co-workers machine and did not get the same error message, so it's something to do with my machine. I've got a 2013 MB Air that is all up to date. I am getting a little low on memory, but I'm not getting any error messages related to storage or things being out of date... Any ideas about how to resolve?

Thanks!

This topic has been closed for replies.
Correct answer BobLevine

Under about this Mac what does it say? CC2018 requires 10.11 or later.

If you meet those specs, sign out of the CC desktop app and then back in again.

2 replies

3
3blMediaAuthor
Participant
February 20, 2018

Of course I should have checked there. That's it. Time for an upgrade. Thank you!

BobLevine
Community Expert
BobLevineCommunity ExpertCorrect answer
Community Expert
February 19, 2018

Under about this Mac what does it say? CC2018 requires 10.11 or later.

If you meet those specs, sign out of the CC desktop app and then back in again.

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