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mattb32758900
Participant
Oct 26, 2018 2:51 PM UTC
Question

InCopy crashing when checking in content

I work on IT Helpdesk. A user has installed InCopy v14 on her windows 7 PC. When checking content in, InCopy freezes - she then has to shut down the exe in task manager to clear it. She is Windows 7 enterprise, SP1, Intel Core i5-6200 U CPU, 7.43 usable RAM from * GB capacity, 64 bit OS. Any advice on what might be the cause and solution please? Thanks

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1 reply

Om Nath Jha
Om Nath Jha
Legend
Nov 12, 2018 7:14 PM UTC

Hi Matt,

Are these files saved on an external server? Is it happening specifically with her machine? If yes, you can check the permissions set for the user account.

Thanks,

Om

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