InCopy doesn't display words correctly in Story view

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I have an issue with InCopy when create the InCopy file from InDesign. I'm not sure how it's being create and I haven't figure out how to fix it. See the attachment in the red box. This is a body copy but it's looks like each letter has a hard return.

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sam-apexAuthor

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Hi AnneMaria,

I tried the Rebuild in InCopy but it didn't fixed the issue. I'm also having the same issue within the Notes window in InDesign. I also reinstall InDesign with no luck.