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Incopy Missing Command Bar

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I recently picked up a new laptop, it's great, it has everything I need...except InCopy refuses to display correctly. The application opens but instead of a command bar at the top or a copyfit info panel at the bottom, all I get is blank grey panels. It doesn't seem to matter what I do, nothing makes it display properly.

I've seen a couple of forum posts about removing preferences folders, etc. but that doesn't seem to make a difference. Here's what I'm seeing:

If anybody else out there has seen this and knows how to fix it, I would appreciate the help.

Many thanks.

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BobLevineCorrect answer

Community Expert

Window>Command Bar

S

shayg

Participating Frequently

I just had this problem. Try installing InCopy 15.0 instead. It fixed the problem.

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paulaa454907244897403

Participant

Did you try opening each tool's dialogue box and then dragging it up to the top Command Bar area? I tried it just now and that worked. I hope it helps you too.

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V

vanderli

Participant

I ran several situations in the operating system to correct, from creating a new user to deleting everything from Adobe directly in the Windows 10 Professional Build 1909 registry. Nothing solved, only format c:
I believe it will work ...

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BobLevine

Community Expert

That is ridiculous advice!

Dragging the tools into the bar is the right answer.

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BobLevine

Correct answer

Community Expert

Window>Command Bar

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ags19783534205Author

Participant

Yeah. . . .That's not terribly helpfu. As you can see in my screenshot, the command bar is present, it's just blank. I know how to switch toolbars on and off, I've been using InCopy and InDesign for a few years now. The issue is that when the toolbar is present it is blank, and when I close and restart the application, the toolbars remain blank. Resetting the workspace does nothing. Working through the whole delete the preferences folder process does nothing. Basically, Adobe seem to have a bug that they are unwilling to/incapable of fixing.

If anybody out there has anything useful to add (beyond Windows>Command Bar(!), I would very much appreciate the help.

Thanks in advance.

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BobLevine

Community Expert

Nice attitude.

Good luck!

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