Missing fonts in InCopy

When I open an InDesign document in InCopy, I get a warning that says, “The Document uses fonts that are either currently unavailable on your computer or no longer supported by InDesign. Closing the dialog box will substitute the missing fonts with the default font until the original fonts become available. Adobe fonts couldn’t find any matching fonts.”

I go into the “Replace Fonts” and when I try to replace the fonts I have an error box show up that says, “The selected font is applied to hidden conditional text, or applied to text in a locked story, or is part of a composite font. Some instances of the font may not be found, or may not be changed.”

In Creative Cloud added fonts, the font that has an error says, “Font Conflict. A font with the same name is already installed...”

I’ve tried following the troubleshoot guide, readding, uploading, restarting Creative Clound and signing in and out. I’ve looked for the font in C:\Users\<USER>\AppData\Roaming\Adobe\CoreSync\plugins\livetype\r and the subsequent code book in C:\Users\<USER>\AppData\Roaming\Adobe\CoreSync\plugins\livetype\c and there isn’t a number from the code book that matches in \r.

Does anyone know how to resolve this issue? Thank you!