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cschwartz1
cschwartz1
Participant
January 29, 2026
Answered

Missing fonts in InCopy

  • January 29, 2026
  • 2 replies
  • 159 views

When I open an InDesign document in InCopy, I get a warning that says, “The Document uses fonts that are either currently unavailable on your computer or no longer supported by InDesign. Closing the dialog box will substitute the missing fonts with the default font until the original fonts become available. Adobe fonts couldn’t find any matching fonts.”

I go into the “Replace Fonts” and when I try to replace the fonts I have an error box show up that says, “The selected font is applied to hidden conditional text, or applied to text in a locked story, or is part of a composite font. Some instances of the font may not be found, or may not be changed.”

 

In Creative Cloud added fonts, the font that has an error says, “Font Conflict. A font with the same name is already installed...”

 

I’ve tried following the troubleshoot guide, readding, uploading, restarting Creative Clound and signing in and out. I’ve looked for the font in C:\Users\<USER>\AppData\Roaming\Adobe\CoreSync\plugins\livetype\r and the subsequent code book in C:\Users\<USER>\AppData\Roaming\Adobe\CoreSync\plugins\livetype\c and there isn’t a number from the code book that matches in \r.

 

Does anyone know how to resolve this issue? Thank you!

    Correct answer Pariah Burke

    @Pariah Burke “The error message says I’m missing “Literata (OTF) Regular”
    Within my Fonts on my machine, I have Literata but not OTF.”

    That sounds like the problem to me. We need to remove older versions of Literata from your computer and install the OpenType version from Adobe Fonts, which is currently only available as a Variable OTF here https://fonts.adobe.com/fonts/literata-variable .

    1. Get a copy of the application Everything from VoidTools here https://www.voidtools.com/ .
    2. Install it, and use it to search your C drive for “liter”, which should show the Literata fonts on your computer even if their file names are truncated.
    3. Make a System Restore Point.
    4. Then remove all those fonts.
    5. Restart your computer.
    6. Install Literata variable from the URL I gave above, or directly from within your Creative Cloud desktop application.

    As far as “I go into the “Replace Fonts” and when I try to replace the fonts I have an error box show up that says, “The selected font is applied to hidden conditional text, or applied to text in a locked story, or is part of a composite font. Some instances of the font may not be found, or may not be changed.””
     

    1. Have your colleague create a new, blank InDesign document with the default 8.5x11 preset.
    2. Have them add a text frame that says only “Hello, world.”
    3. Format “Hello, world” as Literata (using the OTF Variable version). Tell your colleague not to change the Font Style field or any variable axes; it needs to be the default formatting of the font.
    4. Save the INDD.
    5. Quit InDesign.
    6. Zip the INDD and send you the Zip.

    When you receive it, unzip the file; do not open it by double-clicking the Zip and then double-clicking the INDD. 

    You should not have problems then, after following the instructions to clean out the old fonts and install the correct one, and opening a clean document that uses that same font without any special text or features. If you do still have trouble, you might have a more serious issue with your operating system--or your colleague might be sending you a corrupt document.

    Once you have the results of that test, especially if it works without problem, we can then narrow down the cause further.

    2 replies

    Pariah Burke
    Community Expert
    Pariah BurkeCommunity Expert
    Community Expert
    February 9, 2026

    Also, which font(s) is it, and what versions of InD and InC, on what operating system(s)? I’ll try to replicate the issue.

    Pariah Burke
    Community Expert
    Pariah BurkeCommunity Expert
    Community Expert
    February 9, 2026

    Is this specific to just the documents you’ve tried? What happens if you use the same font in a brand new INDD or IDML that you then open in InCopy?

    cschwartz1
    cschwartz1Author
    Participant
    February 9, 2026

    No, it is happening with new documents as well.

    The error message says I’m missing “Literata (OTF) Regular”
    Within my Fonts on my machine, I have Literata but not OTF.

    I’m using InCopy 21.2 but it’s been happening with the older versions as well. I’ve uninstalled the older versions too. My colleague creates the file in InDesign and I open it in InCopy.

     

    I am on a PC.

    Pariah Burke
    Community Expert
    Pariah BurkeCommunity ExpertCorrect answer
    Community Expert
    February 10, 2026

    @Pariah Burke “The error message says I’m missing “Literata (OTF) Regular”
    Within my Fonts on my machine, I have Literata but not OTF.”

    That sounds like the problem to me. We need to remove older versions of Literata from your computer and install the OpenType version from Adobe Fonts, which is currently only available as a Variable OTF here https://fonts.adobe.com/fonts/literata-variable .

    1. Get a copy of the application Everything from VoidTools here https://www.voidtools.com/ .
    2. Install it, and use it to search your C drive for “liter”, which should show the Literata fonts on your computer even if their file names are truncated.
    3. Make a System Restore Point.
    4. Then remove all those fonts.
    5. Restart your computer.
    6. Install Literata variable from the URL I gave above, or directly from within your Creative Cloud desktop application.

    As far as “I go into the “Replace Fonts” and when I try to replace the fonts I have an error box show up that says, “The selected font is applied to hidden conditional text, or applied to text in a locked story, or is part of a composite font. Some instances of the font may not be found, or may not be changed.””
     

    1. Have your colleague create a new, blank InDesign document with the default 8.5x11 preset.
    2. Have them add a text frame that says only “Hello, world.”
    3. Format “Hello, world” as Literata (using the OTF Variable version). Tell your colleague not to change the Font Style field or any variable axes; it needs to be the default formatting of the font.
    4. Save the INDD.
    5. Quit InDesign.
    6. Zip the INDD and send you the Zip.

    When you receive it, unzip the file; do not open it by double-clicking the Zip and then double-clicking the INDD. 

    You should not have problems then, after following the instructions to clean out the old fonts and install the correct one, and opening a clean document that uses that same font without any special text or features. If you do still have trouble, you might have a more serious issue with your operating system--or your colleague might be sending you a corrupt document.

    Once you have the results of that test, especially if it works without problem, we can then narrow down the cause further.

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