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Participant
January 19, 2018
Question

New InCopy CC Install on Windows 8.1 Crashes on Start

  • January 19, 2018
  • 2 replies
  • 504 views

I have installed a new instance of InCopy CC on a Windows 8.1 system.  The install was done through the Adobe CC app and appeared to go well.  However, on starting InCopy, it starts to open and then a dialog box comes up saying that it has stopped working.  No message number or error code in the message.

Adobe CC was signed in at the time.

InCopy CC was started from a desktop or start menu icon so no ICML file was involved.

Rebooting, no change.

Uninstall & reinstall, no change.

Does anyone have any idea what is going on here?

This topic has been closed for replies.

2 replies

Om Nath Jha
Legend
May 1, 2018

Hi NickMcG,

Sorry for the delay in response. Was the issue resolved by trashing the preferences? Do update the thread for further troubleshooting.

Regards,

Om

BobLevine
Community Expert
Community Expert
January 19, 2018

Have you tried trashing preferences?