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Sylvie Thauvette
Participant
Feb 24, 2025 5:33 PM UTC
Question

Not seeing the same page as my designer in In Copy

When opening a document in In Copy, I end up on the masters page from my designer's In Design document. I do not see the page 8 for example. Also I only have the possibility to view by Galley view, the others are not available. Also, When I double click on the file, it does not open anymore, it only download on my machine. Anyone can help me please?

    8 replies

    KP_jesper_j
    Participant
    Oct 21, 2025 10:58 AM UTC

    Hi Sylvie

    If you haven't figured this out yet here is a workaround. We experienced the same problem with one of our clients who ended up on the masterpage when opening the incopy file. We never figured out why "only" this one client experienced this issue, but the workaround is easy.

    After opening up the file in layout view you just need to change to one of the pagenumbers (top) instead of the masterpage (bottom) in the page menu in the bottom left of your workspace (screenshot). Then you're able to see the pages.

     

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    Sylvie ThauvetteAuthor
    Participant
    Feb 24, 2025 6:00 PM UTC

    Hi again, The designer works with a MAC OS Sequoia 15. 3.1 and In Design 18.5.2. Then creates an assignment for editors that work with a pc. They have In Copy 20.1 (2025). When editors open the .icma file, they need to download the file (they used to be able to open it directly before)... Other members in our group work like this and everything is OK. But for some reason, editors cannot see the layout and make modifications anymore. The end up on the masters page from In Design instead of the layout on page 8 for example when they open the .icma document. 

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    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    Feb 24, 2025 6:07 PM UTC

    First off, everyone needs to be on the same version. That means everyone moves to InDesign and InCopy 2025. Secondly, stop using assignments. There's no need for them in such a small workgroup. Instead, the InCopy users can simply open the INDD file in InCopy and check out the InCopy stories that way.

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      BobLevine
      Community Expert
      BobLevineCommunity Expert
      Community Expert
      Feb 24, 2025 5:52 PM UTC

      Not even close to enough detail to help. How are you opening the document? Is it an INDD, ICML, or an assignment file? Are you sure there is InCopy content to edit?

       

      What version of InCopy? What operating system?

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