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Marcos0D4A
Participant
Jun 3, 2021 7:46 PM UTC
Question

Text Cursor disappeared

Hi!

I just changed my Macbook Pro, and installed inCopy 2020 (15.1.2) which I used in my old Macbook. The problem is that the text cursor disappeared from inCopy. I've tried to erase the incopy preferences, but it didn't work.

I'm using:

MacBook Pro (13-inch, M1, 2020)

Chip Apple M1

8GB

macOS Big Sur 11.4

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    4 replies

    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    Jun 3, 2021 7:54 PM UTC
    There are all kinds of issues with M1 machines and you will not likely see any fixes in InCopy or InDesign 2020. You can try disabling GPU Performance if it exists in InCopy but beyond that, be aware that 16GB is the recommended minimum for RAM.

    Adobe is working on an M1 version of InDesign and InCopy 2021.
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    Xmedia press345309829zuf
    Xmedia press345309829zuf
    Participant
    Oct 13, 2024 2:45 PM UTC

    Hi, I've updated to InCopy 20.0 version and the text cursor disappeared (only from InCopy, not InDesign). I reinstalled InCopy but it doesn't work. Impossible to write... How to fix?

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    Nayan_Kankariya
    Adobe Employee
    Nayan_Kankariya
    Adobe Employee
    Oct 14, 2024 3:29 AM UTC

    Hi @Xmedia press345309829zuf,

     

    We hope you are continuing to stay well and healthy. Thanks for writing to us. We are not seeing this issue internlly, hence can you please help us with the below information for further investigation of the issue.

     

    1. Machine and Operating System version details where the issue is observed.
    2. Has the text cursor disappeared from all the views i.e., Gallery, Story, Layout tabs.
    3. Can you please try resetting app preferences by renaming the below folders and see if the issue gets resolved.
    • macOS
      • /Users/<username>/Library/Caches/Adobe InCopy
      • /Users/<username>/Library/Preferences/Adobe InCopy

      • /Users/<username>/Library/Preferences/com.adobe.InCopy.plist

    • Windows
      • C:\Users\<username>\AppData\Roaming\Adobe\InCopy
      • C:\Users\<username>\AppData\Local\Adobe\InCopy

    Based on your response, we can further investigate the behavior and try our best for resolution.

     

    Have a pleasant day!

     

    Regards,

    Nayan

    InDesign Team

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