Text wrapping is not working properly when creating a new note in InCopy, nor does it work on an existing note. The text will jump to the next line after 61 characters, unless the window is configured for a larger number of characters. This occurs both with and without spaces.
Please advise.
Here is a screenshot of the issue. As you can see, there are supposed to be 82 characters in the note, and only a few dozen appear on the note without text wrapping.
Looks like an issue with corrupt preferences. I notice there's no scroll bar in that panel.
Have the user trash their preferences and it should be fine.
this thread explains it for InDesign but the steps for InCopy are the same.
Troubleshooting 101: Replace, or "trash" your InDesign preferences
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