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Bucky24
Participant
November 14, 2009
Question

500 Internal Server Error

  • November 14, 2009
  • 1 reply
  • 1134 views

The company I work for installed FMS on a server running Centos for a customer who needed streaming media capabilities. It worked fine for 3 months until today the customer called us and informed us that their client program can no longer connect to the streaming media server. No one has done anything to the server to cause this to happen. When attempting to access the admin console to diagnose the program, the streaming server returned a 500 Internal Server Error. So I tried another page. Same result. Reboots of both the hardware server and the FMS have changed nothing. I have googled the error and the problem but have found nothing that resolves the issue.

     Any ideas?

-Bucky24

    This topic has been closed for replies.

    1 reply

    Asa_-_FMS
    Adobe Employee
    Asa_-_FMS
    Adobe Employee
    November 14, 2009

    FMS isn't responsible for serving the admin console page or other pages unless configured by Apache to do so.  It sounds like you're having problems getting webpages served on that same machine.  Best way to get some debugging would be logging into that box and attempting to use FMS on it, or use the fmscheck tool that comes with your installation to determine the health of your FMS server.  At the moment it sounds like your HTTP server that's broken.

    Asa

    B
    Bucky24Author
    Participant
    November 17, 2009

    FMS will not function-the server starts up fine but it won't serve video streams. fmscheck doesn't return anything.

    When I tried to restart Apache it told me that port 8134 was already being used, but when I tried to stop or restart the service, it says httpd is not running. There is nothing else running on this server that takes up ports, except for FMS. I would reinstall the web server but I don't know how to customize it for FMS (since I am sure there is some special things that need to be done). What are the steps necessary to do this, if this becomes the only option?

    -Bucky24

    Asa_-_FMS
    Adobe Employee
    Asa_-_FMS
    Adobe Employee
    November 17, 2009

    Hmm,

    If the ports are being occupied there's two possibilities as I see it

    1.  There's a hung process holding the ports - in which case you should be able to find the offending process and forcibly terminate it, then we can find out how it got here

    2.  The OS isn't allowing it anymore, which is really weird - especially if a reboot won't cure it.

    If it's not the first I might end up reinstalling my OS or checking hardware on that machine, something is very wrong here.

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