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A
aruser
Known Participant
November 29, 2012
Question

Adobe FMS4 Interactive License will not work in AMS5

  • November 29, 2012
  • 1 reply
  • 695 views

Who do I need to contact at Adobe, I am trying to install AMS5 downloaded from our login and the license key will not work?

Is there a number to call to get this resolved?

An an unexpected error occurred.

Please seek help from Adobe.  Falling back to the

Adobe Media Server Starter.

This is what I am receiving entering our License key from our Adobe Interactive Server FMS 4.

    This topic has been closed for replies.

    1 reply

    M
    Michael_Kennedy__12345_
    Inspiring
    November 29, 2012

    You cannot use an FMS 4 license key in AMS 5. If you have an active maintenance agreement you will be able to get an AMS 5 license key from the Adobe Licensing Website https://licensing.adobe.com. Otherwise you will need to purchase an upgrade.

    A
    aruserAuthor
    Known Participant
    November 29, 2012

    I was able to get the AMS 5 license key and it installed.

    thank you

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