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rvoyek
Participating Frequently
January 2, 2019
Question

Adobe Media Manager Voice Quality

  • January 2, 2019
  • 3 replies
  • 2920 views

We are using Adobe Media Server Pro 5 in conjunction with our Epic medical records system. There is an issue with the quality of the voice on these connections and it happens on every call. We have tested the system using Google meet and sound quality for this is good. What can I do to troubleshoot this issue in Media Server?

I sent this same question to tcssup@adobe.com on 12/13/2018 and have not gotten any replies.

    This topic has been closed for replies.

    3 replies

    Graeme Bull
    Community Expert
    Graeme BullCommunity Expert
    Community Expert
    January 6, 2019

    This is likely not an AMS issue but more of an encoding issue. AMS just sends the packets back and forth, the encoding and decoding ends are where things tend to go weird.

    R
    rvoyekAuthor
    Participating Frequently
    January 7, 2019

    Graeme,

    Where should I start looking? I know very little about troubleshooting

    Media server.

    <https://www.mcfarlandclinic.com/> <https://www.mcfarlandclinic.com/>

    Richard Voyek

    Senior Infrastructure Manager | MIS

    McFarland Clinic | 121 E. 12th Street Ames IA 50010

    t: (515)239-4428 ext 4428 | m: 515-577-4134 | e:

    rvoyek@mcfarlandclinic.com

    <#SignatureSanitizer_SafeHtmlFilter_>

    <https://www.facebook.com/McFarlandClinic/>

    <https://www.facebook.com/McFarlandClinic/>

    <https://twitter.com/mcfarlandclinic> <https://twitter.com/mcfarlandclinic>

    <https://www.youtube.com/user/mcfarlandclinicpc>

    <https://www.youtube.com/user/mcfarlandclinicpc>

    <https://www.instagram.com/mcfarland_clinic>

    <https://www.instagram.com/mcfarland_clinic>

    On Sun, Jan 6, 2019 at 12:23 AM Graeme Bull <forums_noreply@adobe.com>

    Graeme Bull
    Community Expert
    Graeme BullCommunity Expert
    Community Expert
    January 22, 2019

    You would start where Robert was suggesting, in your encoding settings. That's where you can see if you have too low of settings for what you want to get. Make sure the network can handle what you're putting out too. If not then a reduction in quality and increased buffering can happen.

    R
    rvoyekAuthor
    Participating Frequently
    January 2, 2019

    Where are those things set at?

    Robert Mc Dowell
    Robert Mc Dowell
    Legend
    January 2, 2019

    how do you publish your voice? Flash client? If yes so it's on the actionscript code.

    somewhere where it create a NetStream then use the above properties. It also depends what codecs you are using,

    speex, nellymoser, pcmu/pcma? useJitterBuffer is for pcmu/pcma only

    R
    rvoyekAuthor
    Participating Frequently
    February 12, 2019

    This is setup for Epic Tele-medicine calls and I think we are use RTMPS. Anything you can tell me about working on audio quality would be greatly appreciate. Is there some I can change at the server or does it need to be changed at the client (Flash)

    Robert Mc Dowell
    Robert Mc Dowell
    Legend
    January 2, 2019

    did you set bufferTime from the publish client? or if 0, NetStream.useJitterBuffer to true

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