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A
Anonymous
May 11, 2012
Question

Connection Closed on Migrating to new Server?

  • May 11, 2012
  • 1 reply
  • 623 views

Hi,

We have just moved our FMS3 install from one server to another. Initially all seemed to be fine, we were able to connect to the admin server, our client connected to the FMS server also. However once a connection is established and a stream starts the connection from the client to the server immediately closes (Connection Closed). The same code runs flawlessly on the old server still, so we figured it's a config issue, although no idea where to start?

We have checked all IP addresses, domains, SWF Verification, applications paths, file permissions. At a loss right now as to where else to look. No errors in the logs for the disconnects, crossdomain.xml all good too.

Any ideas?

Thanks.

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1 reply

S
Adobe Employee
SE_0208
Adobe Employee
May 12, 2012

Can you check you master/core/edge logs and see if you are seeing any error messages and if yes can you pass them here.

I am suspecting that something got messed up while upgrading - probaly using old configurations files on new FMS.

A
Anonymous
May 12, 2012

Hi,

I've actually figured out what the problem was. In our custom player we do bandwidth detection using the native code in FMS3 and above. After tracing things through we found that a bandwidth figure wasn't being returned, and so a stream wasn't being selected. This was a small bug as on too low a bandwidth we should have selected the lowest quality stream. So this explained the closed connections as there was no stream to play.

However we have subsequently found that switching from rtmpe to rtmp as the protocol allows the bandwidth detection to work as expected and returning a number. This is very odd as the old server had no problem with rtmpe and bandwidth detection. I should also point out that in the process of trying to fix this issue we are now running a clean install of FMS3 (3.0.7).

So, any ideas on rtmpe and getting bandwidth detection working, or why it's stopped working on the new server?

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