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A
Anonymous
September 13, 2010
Answered

'Connection Error' Sample RTMP video used to work, now no longer works?!

  • September 13, 2010
  • 1 reply
  • 2039 views

Hello All,

I had FMS 3.5 developer package installed on my server installed about a month ago. I used to be able to go to the /webroot/ page to see the sample RTMP video play and it worked great. Today, I go to view that page and find that it no longer plays. I get "Connection Error. Please preee Play to try again."

Pressing the play button does nothing, so I click the RTMP thumbnail and it reloads ony to give me that same error again.

I can click the HTTP thumbnail and see the video play just fine. But, I want RTMP and after over an hour on the phone with my managed hosting tech, we can't find anything wrong.

Here's the thing: I haven't done anything, I have not changed anything, I have not manipulated the server software whatsoever. It just stopped working and gives me "Connection Error."

I checked that port 1935 was open, and it is.

UPDATED:

When I click on the RTMP thumbnail, after the 'Connection Error' message comes up in the player, the following things happen in my server's error log:

"File does not exist: /folder/folder/folder/fcs"

"File does not exist: /folder/folder/folder/open"

The corresponding IP is my own.

The /folder/folder/folder/ corresponds to my public_http folder and related file structure for the website, NOT the RTMP server. I have no idea why the F
MS is looking in my public_http for fcs and open, but it is.

Thoughts?

Please help? Many thanks in advance!

Sincerely,

wordman

    This topic has been closed for replies.
    Correct answer SE_0208

    Did you check if your FMS is running and which logs do you see those errors - core or edge or master?

    1 reply

    S
    SE_0208Correct answer
    Participating Frequently
    September 14, 2010

    Did you check if your FMS is running and which logs do you see those errors - core or edge or master?

    A
    Anonymous
    September 14, 2010

    SE,

    As I am completely new to this, how do I check to make sure FMS is runnung. Furthermore, why would it run fine then shut off, if it is indeed not running?

    I had my tech check the logs (how do I do this myself?) and he said there was nothing there.

    I also got news from another forum poster that this problem is common with the sample page in FMS, he said he had the same problem, where it worked, then stopped. He said it had to do with a bug in the code and that it did not reflect an overall problem with FMS, it was just a sample page problem.

    Thanks!

    Cheers,

    wordman

    S
    SE_0208
    Participating Frequently
    September 15, 2010

    First of all i want to ask you whether FMS is installed on your server or is it some hosted service? Now i assume its installed on your server - in that case you can to your logs directory (it should be in your installed FMS folder something like C:\Program Files\Adobe\Flash Media Server\logs" ) - you can see various logs here - core.00.logs,edge.00.logs,master.00.logs,access.00.logs and various application logs. In edge.00.logs , you can check if edge is listening on both 1935 and 80.

    To check if FMS is running you can check services.msc - just type services.msc in Run Command - see if Flash Media Server is in running state.

    Also you can via Task Manager - see if you can see FMSMaster , FMSEdge and FMSCore processes listed.

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