Flash Media Server Streaming is very choppy
We are running Adobe Flash Media Server 3.5.2 Streaming Edition. It is running on a dedicated physical server with 4 cores and 4 gigs of RAM.
I tested the FMS thoroughly before moving to production. I tested by throttling my bandwidth to simulate different connections. Streaming worked great, but almost all of the testing was INTERNAL, not external. We recently started publishing some videos external. We are getting complaints all over the place that the video is choppy.
During our troubleshooting, we started using one of the native videos from the FMS install. The video is only 5 MB. We have tested from several different connections... Fiber, Cable, DSL.... The test video from our Flash Media Server is choppy... It buffers quickly all the way through playback, it is horrible. We published the same video on a public FMS and it works flawlessly from all of our test connections. Our expert developer has published a CF page with both videos, one from our FMS and one from the public.
Here is an example of what I'm talking about. The connection speed at the time was 9 mbps!
http://www.screencast.com/t/NSoX6CgJFUqe
The most simultaneous streams has been 3-4, and that was all from our testing, so I know the server is not over loaded. Streaming on the internal network is flawless, even with very large videos. We are very new to this product, so i'm not sure what the issue is. I called Adobe and they wanted $500 just to talk about the issue, even though we only paid $1000 for the entire product!
**Note: We are streaming through a Checkpoint Firewall and IPS. I have involved 2 people from our network/security team and they do not see any drops or issues from their hardware.
Can anyone provide some assistance or give us ideas of what to look at? Thanks!!
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