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DarrenFMc7241336
Known Participant
April 12, 2010
Question

FMS server has be be refreshed every few days

  • April 12, 2010
  • 1 reply
  • 717 views

Hi,

I have an issue lately where the FMS 3.5 server has to be refreshed via the Administration Console because the videos stop streaming.

This has to be done every 2 - 3 days.

If I restart the service it does not help.

I have to go into the Admin Console and click the Refresh button for it to restart.

Any ideas why?

cheers

    This topic has been closed for replies.

    1 reply

    Janaki Lakshmikanthan
    Adobe Employee
    Janaki Lakshmikanthan
    Adobe Employee
    April 12, 2010

    Hi,

    Could you pls tell me which REFRESH button with you were using to refresh the server?

    How are you Restarting the service? via admin console or using Service Manager in windows or using commands in linux?

    When your server stops streaming after few days, could you pls tell me the status of the FMS processes? are FMSMaster, FMSEdge, FMSCore over loaded?

    Do you see any messages logged at the FMS side in admin.log, edge.log, core.log or master.log (log files are located at 'InstallRoot\logs\' directory)

    I would be able to help you if you could answer the above questions.

    More over can u give me the exact version of FMS you are using?

    Regards,

    Janaki L

    D
    DarrenFMc7241336Author
    Known Participant
    April 12, 2010

    Hi,

    I use the button at the bottom of the Managed Server section and I have to click the button " Restart Server or VHost "

    Actually the Server is version 3,0,2,201 and not 3.5 which isbeing  used as a possible upgrade test.

    I tried restarting the service both through the Windows Task Manager Services and also tried through the All Programs Menu for FMS 3 "Start Adobe Media Server 302"

    Using the above techniques does not work. Only going into th Admin Console and click the " Restart Server or VHost " button restarts the streaming.

    There are several of each log file ie: admin.01, admin.02, master.01, master.02 etc.

    What am I looking for?

    Regards

    Janaki Lakshmikanthan
    Adobe Employee
    Janaki Lakshmikanthan
    Adobe Employee
    April 12, 2010

    Restarting your server using " All Programs Menu for FMS 3 "Start Adobe Media Server 302"" should have worked.

    You have to check *.00.log files like admin.00.log which will have the latest logs in it, if you have not changed any default logging settings using Logger.xml.

    Try to restart the server using other means which you have mentioned didnot work and see the log files for that point of time.

    Regards,

    Janaki L

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