Skip to main content
W
Wasim Khamlichi
Known Participant
March 6, 2010
Question

FMS Streaming Cuts Out and VOD restarts

  • March 6, 2010
  • 2 replies
  • 3264 views

I just purchased and installed FMS for my music streaming service. I got the streaming set up fine so that it streams mp3s using the VOD application, but quite regularly the stream will just cut out and the VOD application in the administration section will just disappear and restart with 0 clients. It doesn't even happen when I have that many connected clients, at times it's happened with just 15 users, and i've had Red5 running over 200 clients at a time. Does anyone know what the problem could be? This is a real pain as I have to monitor the server all the time!

Thanks in advance for help

    This topic has been closed for replies.

    2 replies

    V
    vsalon-wUp6dc
    Participant
    March 8, 2010

    Hi,

    I'm using FMS 3.5.3r824 to stream live events. I saw the same error - "will just disappear and restart with 0 clients"-

    when I already had around 20 clients in the administrator console. It happened twice at the beginning of the streaming, and then somehow

    it stabilized and I was able to stream to 80 concurrent users. It was very unpleasant when I had to apologize my superiors trying to

    explain why the first 10 minutes of the live event failed.

    Alon

    V
    Adobe Employee
    vijay_das
    Adobe Employee
    March 7, 2010

    We will need more info to figure out what is happening so to start with here are some questions,

    Can you check the logs on server and see if any error is logged? You can find application specific logs here \logs\_defaultVHost_\vod\_definst_ for VOD applicatons default instance.

    Is this VOD application the same that ships which FMS. Which version of FMS have you purchased?

    Is this happening for some particular file(s) that you are streaming?

    W
    Wasim KhamlichiAuthor
    Known Participant
    March 7, 2010

    Thanks for the response. I've just updated to FMS 3.5.3 but still experiencing the same problem, and yes i'm using the default VOD application. In the master.00.log I get the following error;

    2010-03-07 04:36:44        15352   (i)2581223 Core (10441) is no longer active. -

    And in the VOD application log, I get this at around the same time;

    2010-03-07 04:31:27        10441   (i)2651170 Unloaded application instance vod/_definst_     -

    I wasn't even using the server at this point and i still get the "Core is no longer active" error.

    Thanks for your help

    V
    Adobe Employee
    vijay_das
    Adobe Employee
    March 7, 2010

    Can you check the access.xx.log files also and see what code you are getting for x-status field for session disconnects?

    It will help to know the x-status codes for session connect, stream play, stream stop and session disconnect events if any around the same time when the core became inactive and when the application was unloaded.

    Also look for assert/ error messages in core and edge logs as well if you have not done that already.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices