Skip to main content
duskoe24004067
duskoe24004067
Participant
Aug 1, 2016 10:52 PM UTC
Question

Help! Locked out of console.

Hi,

Weve been running AMS for about 6 months now to stream meetings live. Recently I tried to login into the web console and it was not taking my admin credentials.

I have full admin rights to the server itself (Window Server 2012) however I cannot login to the AMS console. I tried to reset using the AMsadmin tool in a privledge command line and that was no help, I also tried to reinstall and set a new password and it does not take. I even did a complete uninstall, restart and reinstall however the password I even set with the installer does not work.

Has anyone had this issue?

Thanks,

Dusko

This topic is closed to new replies. Start a new post to keep the conversation going.

1 reply

Graeme Bull
Community Expert
Graeme BullCommunity Expert
Community Expert
Aug 9, 2016 6:36 PM UTC

I've seen this issue but a reset of the password did the trick. I would imagine too that a complete reinstall should work and if not then I'd recommend just rechecking where you're connecting to and if there is any saved info in your browser maybe.. Weird.

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices