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O
olafnew
Participating Frequently
February 28, 2012
Question

How to create a support ticket for FMS?

  • February 28, 2012
  • 1 reply
  • 1155 views

Good day - how do i create a support request for my new Flash Media Interactive Server? I've tried to contact our Russian Adobe support - but got a reply stating, that FMS is not supported by adobe support.. Btw - how can that be?! But, nevertheless - i do need to open a support ticket, as i have several problems, which interfere with production of FMS..

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    1 reply

    O
    olafnewAuthor
    Participating Frequently
    February 29, 2012

    Guys - anyone, please help - how do i create a support ticket on Adobe website?

    A
    Anonymous
    February 29, 2012

    AFAIK, you have to purchase a support plan from Adobe if you want direct support beyond purchase and licensing of FMS. Have you purchased support?

    O
    olafnewAuthor
    Participating Frequently
    March 6, 2012

    So, no matter that it is a newly purchased license of FMS - i need to pay support some extra?!

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