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March 4, 2010
Question

Install Error Windows 2008 R2

  • March 4, 2010
  • 1 reply
  • 1487 views

The installation of FMS 3.5.1 r516 Development fatally failed on our Windows 2008 R2 Server. We tried an R1 server and that one installed with no issues.

It gets past the MS C++ installer, then shortly after:

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    FMSMaster.exe
  Application Version:    3.5.1.516
  Application Timestamp:    498a2199
  Fault Module Name:    KERNELBASE.dll
  Fault Module Version:    6.1.7600.16385
  Fault Module Timestamp:    4a5be02a
  Exception Code:    80000003
  Exception Offset:    00014159
  OS Version:    6.1.7600.2.0.0.272.7
  Locale ID:    1033
  Additional Information 1:    4c0d
  Additional Information 2:    4c0d4d78887f76d971d5d00f1f20a433
  Additional Information 3:    4c0d
  Additional Information 4:    4c0d4d78887f76d971d5d00f1f20a433

We'd like to put this in production on all of our R2 servers... but certainly we can't at this point.

Mike Wilcox

    This topic has been closed for replies.

    1 reply

    March 5, 2010

    Hi,

    FMS 3.5.1 supports Windows 2008 R2.

    Regarding the error message that you get it can also be caused due to some files getting corrupt in Windows registry.

    The corruption in registry can occur due to several reasons such as existense of invalid entries caused due to software you are no longer using, or an improper software installation or removal.

    You can try the installation on another machine with a fresh installation of Windows 2008 or re-install the OS if possible. You can also try some registry repair tool in case you don't wish to re-install the OS.

    Look into windows 2008 support forums for more information on this error message.

    Thanks,

    Abhishek