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R
royr68134800
Participant
November 30, 2017
Question

Media Encorder

  • November 30, 2017
  • 1 reply
  • 384 views

I downloaded the trial program.  Installed and tried it.  I put about 30 videos in it to create mp4s.  Some were .mov and .3gp.

After it finished, some of the videos were not converted.  It included .mov and .3gp.  When I tried to add them, a message

came up saying either the file wasn't known or was corrupted.  Any help?

    This topic has been closed for replies.

    1 reply

    Graeme Bull
    Community Expert
    Graeme BullCommunity Expert
    Community Expert
    January 18, 2018

    This is the Adobe Media Server forum, not sure if you've reposted in the correct forum but an answer won't likely happen here. If I were to take a guess on the problem though, I'd think that maybe the codec of the original files isn't something AME can decode and as such is failing to re-encode them.

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