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S
SuperKaptajnen
Participant
October 16, 2012
Question

PHLS stops working after 10 minutes

  • October 16, 2012
  • 1 reply
  • 2093 views

I just installed the new Adobe Media Server but I have run into some issues. After 10 minutes of streaming, hls stops working and gives an error 500 when you request the playlist.

[error] mod_hlshttp [500]: M3u8 generation error (Invalid time limit (possible inconsistent license configuration).) when processing /phls-live/_definst_/liveevent/low.m3

u8

I have previously set it up on the FMS 4.5 but after getting the new AMS 5.0 this error started occuring. It happens both with encryption on and off. Do you have an idea why this is happening?

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    1 reply

    S
    Adobe Employee
    SE_0208
    Adobe Employee
    October 17, 2012

    If you are on Starter Edition of AMS - this is expected . We have timeout for HTTP Streaming which is 10 minutes (earlier in 4.5 it was 30 minutes which we reduced to 10 minutes). But if you are not on Starter edition and have valid AMS license of any edition and you are getting timeout - please let us know as that would be a bug.

    S
    SuperKaptajnenAuthor
    Participant
    October 17, 2012

    I have the standard $4500 license. We did however not add this license until after installation (added it to ams.ini), would that make a difference?

    Update: I tried uninstalling and installing it again entering the license during installation, but I still get the same error after 10 minutes

    N
    namitagrawal
    Inspiring
    October 18, 2012

    Note: When adding a serial number to the ams.ini file, add the number to the SERVER.LICENSEINFO parameter. This parameter takes a semi-colon separated list of serial numbers. The server must be restarted after adding serial numbers using this method. If you do not want to restart the server, add serial numbers using the Administration Console - the Administration server recognizes the key immediately.

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