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rafinley
Participating Frequently
November 30, 2011
Question

play event writes to access logs when page with a video on it loads

  • November 30, 2011
  • 1 reply
  • 1681 views

We feature Flash videos on our intranet Home page at times and it seems that when the page loads the application logs a connection event as well as a play event to the access logs.  We are trying to get accurate MI for our customers and are having difficulty because of these extra entries.  Can someone please explain how and when the application logs and how we can determine an actual playing of the video vs the page loading with a video on it.  

The connection event is no problem (I understand that the player contacts the video server to be sure it could access the video if needed), but I don't understand why the play event is showing up in the access logs and how to stop it.    The video isn't playing.   It is simply sitting on the page that loaded.

I can be reached at rafinley@travelers.com.

Thanks, Becky

This topic has been closed for replies.

1 reply

Nikhil_Kalyan
Nikhil_Kalyan
Participating Frequently
December 6, 2011

Hi,

Thanks for the details.


Access logs by default, have entries for all the connect/disconnect play/stop/pause events etc on the server. The behavior can be fully configured from the logger.xml file that's present in the conf folder of the FMS installation directory.

R
rafinleyAuthor
Participating Frequently
December 6, 2011

Thanks Nikhil!

I want to use the logs for usage reporting, but I don't configure the server so let me make sure I understand this.  Using the logger.xml file we should be able to stop the logs from recording these bogus play events when the video has not actually played?   In our case, the player is on a page that has loaded, but no one has actually clicked the button to make the video play.   I only want to see play events when someone clicks the button to make the video play.    (We don't have any videos that play automatically when a page loads.)

Becky

Nikhil_Kalyan
Nikhil_Kalyan
Participating Frequently
December 7, 2011

Ohk, the logger.xml obviously cannot do that. But its little strange to know that there are unexpected play messages even without a play event happening. The access logs gives enough information to see what file is being played (and from which application) and at what time and from which URL (client page URL). You should be able to identify the client from which this request is coming in. Can you please give this a try.
You can set logger.xml to log all ( * ) entries for the play event to know full information.

Thank you !

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