Server Streaming into secured network

Question

Currently we are running a FMS 3.5 server and to 99.9% of our clients they can see our streams with no issues.  This all started after we moved server from influxes to in house.  Everything was back to working ok but one client.  They must be behind a very secure network becasue they see the player we have but no video, only gray boxes.  My first guess is that they are blocking RTMP.  I tried to get into her machine via remote but it required domain authentication.  This was working with our old system but not the new one.  Nothing much has changed execpt hosting companies.  Normally we could use port 80 to stream out of but we currently have a different web server fordwaring traffic through 80 and our firewall will not route host headers.  What could be the best way to make this work?

Anonymous · Answer

To start with I am assuming that the problem is being faced by only one specific customer who tries to play the streams using the player hosted on your webserver. Rest of them are able to play the stream in a similar fashion? Is that correct?

There are two changes in your envoironment that you mentioned
-FMS deployment moved in-house
-Your web server where you host the player which your customers would access is changed.

1) Is FMS listening to port 1935 or 80?

2) Customer is unable to play the video but able to view the player so maybe the port 80 or 1935(which ever is being used on your FMS side) has been blocked by the firewall on customer's network.

3) Firewall on their network could be even blocking the specific protocol like rtmp or rtmpt.

You could check with them if they are fine with allowing usage of RTMPT to stream over port 80 provided your network also allows that.

Thanks

Mamata

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