TO ADOBE SUPPORT: Trying to call in to open a support ticket, but can't get through

Hello Adobe Support,

I've called in several times this morning into "1-800-833-6687", then navigated the phone system to "Other Adobe Products" and I keep getting hold music for 15+ minutes.  I eventually hang up at that point.  How can I get a hold of Support to open an incident for Flash Media Server?

Thanks,

-Costin