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A
Anonymous
June 26, 2009
Question

Trying to buy single instance support for FMS from Adobe. Need help.

  • June 26, 2009
  • 1 reply
  • 547 views

Hey all,

I've spent all day on the phone with Adobe trying to purchase single incident support for some server side developement questions on Flash Media Interactive Server 3.0.

So far I have not been able to find anyone at Adobe that knows how to do this. The web site says it is possible and they even give a number to call but I've talked to at least three people at that number and no one could help me. I've also talked to people in Sales, Volume license sales,and at least three different areas in technical support and no one seems to know how to get it done. Has anyone ever successfully purchased single incident support for FMS 3 and if so is there some specific number I could call to talk to someone who can make it happen.

-John

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    1 reply

    A
    Anonymous
    June 29, 2009

    I am answering my own question. After spending an entire afternoon on the phone being bounced around between Adobe technical support and Adobe sales, I've come to the determination that you cannot buy single incident support for Flash Media Server. At least I was never able to talk to someone at Adobe that knew if it was possible. The number on the web site where it specifically says to call for purchase of single incident support for FMS is not the correct number.

    -John

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