Why do we have to pay full license fee when upgrading to FMIS 4?

Question

Just tried to order FMIS 4 but it's not possible to upgrade from FMSS 3.5 to FMIS 4. I know it was previously possible to upgrade from streaming editions to FMIS 3.5 and we paid only the upgrade fee (I think $3500) vs the full license fee ($4500). Now it doesn't appear as if we can upgrade from FMSS 3.5 to FMIS 4 and we have to buy a brand new license. Why is this so? If it's not technically possible to upgrade from FMSS 3.5 to FMIS 4 then why can't we at least get a discount for the money we paid on previous version licenses?

I have a few FMSS licenses and I'm choosing not going to upgrade to FMIS 4 because of this.

On a side note, it looks as if it's possible to upgrade FMSS 3.5 to FMIS 3.5 and then FMIS 3.5 to FMIS 4. Of course you pay for two upgrades then.

Can Adobe shed some light on this?

ktowes__BD_ · Answer

Thanks for your comments on this. The trade up option from Streaming Server to Interactive Server was discontinued in 4.0 due to business reasons. Please contact us directly so we can review your purchase history, and recommend next steps. Email Jean Karam at jkaram@adobe.com.

Thanks,

Kevin Towes,

Product Manager, Flash Media Server

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