Data disappears in PS custom paper size box

Forum|Forum|3 years ago
October 26, 2022
2 replies
541 views

We are trying to print 36" wide x 120" long "blueprint" on a Ricoh W3601 wide format printer, and the 36 disappears in the first box when we start to type in the 120 in the second box. WIN 10 64 bit PC. Customer says they use to be able to do it without issues.

Other Ricoh drivers we tried hold the data in both boxes. I'm not sure where to begin to fix it for this driver.

This topic has been closed for replies.

Brad @ Roaring Mouse

Community Expert

Has a Custom Page Size already been registered via the Control Panel on the machine? If so, that may prevent you from creating one in the print driver. Just a wild stab.

T

Test Screen Name

Legend

I think you are printing from Acrobat/Reader. But does the same thing happen if you print from an entirely different app, like Notepad? This box is part of the Ricoh driver, not the app.

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