Distilling/Printing Postscript Files with TrueType Fonts

Question

We have the option to include full-page marketing inserts (PDFs) in our documents/letters. These inserts get put in with the full postscript file that we send to a print facility to print and mail.

Every time a new marketing insert is created, I run a custom preflight check to make sure fonts are embedded and transparencies don't exist.

The thing is, we use a few print facilities, they all have problems printing any of the resources/PDFs in the postscript that have TrueType fonts. I also see errors when I try to distill files with TrueType fonts: "Cannot extract the embedded font 'JOLMKC+Times-Roman'." Sometimes I can edit the PDF to convert them to Type 1 fonts, but not always. Is there any way to convert TrueType to Type 1? Why are the TrueType fonts not working? I've done some research, and everything I've read says that TrueType fonts should be working within postscript.

Any help would be appreciated!

What I'm using:

Adobe Acrobat XI Pro

Windows 8.1

Example font I used with the error:

Times-Roman (Embedded Subset)

Type: TrueType

Encoding: Ansi

It has also happened with Arial:

ArialMT (Embedded Subset)

Type: TrueType

Encoding Ansi

Anonymous · Accepted Answer

Correct. I believe the PDF is getting converted via Ghostscript.

I did eventually find out that by using Adobe Acrobat 9 (only tried Reader, not Pro), I got all of the fonts to Type 1 fonts. I followed the exact same steps as I did in 11. I'm not sure if they both embed different ways, but every time I embed in 9, it embed all the fonts to Type 1, not just some of them like 11 does.

I can get more concrete information about the technical process, but at this point, I've solved my own issue. Thanks for offering to help!

Test Screen Name · Answer

Since this happens on a range of different printers (right?) I think I know where the problem is being introduced. The thing is, you cannot include PDF in PostScript. That isn't what is happening (even though it may seem to be). Rather, the PDF is converted to PostScript, by something, and included in the PostScript. You could think of it as a two stage process, like "convert PDF to EPS" then "include EPS in PostScript". It might be doing that. Anyway, you should look into which app must be doing this. What app or system is making the PostScript, is including the PDFs?

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