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Participant
March 23, 2022
Question

Looking for PS driver advice when exporting from one application into AI

  • March 23, 2022
  • 1 reply
  • 166 views

I have a client using a very old application that generates Nutritional Facts Panels (NFPs).  It's important for compliance that they enter the info into the application that then creates an NFP.

 

We recently had an issue where the file this program creates wasn't high-res enough, or a vector for that matter, so we began to explore options.  We were told by the application's support team to "export" by creating a BMP or EPS file that we then are using in Adobe Illustrator.  Currently we've used a Universal PS driver and it does properly create a vector file that's not useless.  However the fonts aren't quite right.

When we bring our generated NFP into AI, it can't find "Arial" or "Arial Black" which is crazy to me.

I've looked at a lot of threads about this but the issue seems to be with AI because I can view the .EPS in a free online viewer and it's perfect but only has issues in AI.

 

My question is;  Is there a preferred PostScript driver for files that going to be used in Adobe Illustrator?  Or is this an issue simply with fonts AI, which makes no sense because I can see both of those fonts in the application.  My theory is that the Universal PS driver isn't playing nice nice with AI--any help or thoughts is greatly appreciated.

Image attached NOTE: that "ArialBlack*" has no preview I've tried replacing the font in AI but a lot of the options are greyed out.

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    1 reply

    Brad @ Roaring Mouse
    Community Expert
    Brad @ Roaring MouseCommunity Expert
    Community Expert
    March 24, 2022

    You have posted this in another forum. And I have posted an answer there. This has nothing to do with  having a proper print driver... postscript files are written specifically to GO TO PRINT, and things like fonts and objects may be encoded in a completely different way than what your Illustrator is expecting. Yes, it is possible to open a Print file in Illustrator, but proper handling of fonts depends on having the same encoding, which is highly improbable if you are opening a file generated by a "very old application" with the fonts we now have in our computers.

    Your best bet is to Distill the file into a PDF; this can then be placed into your document. (btw: if you try and open this PDF in Illustrator, you will get the same encoding mismatch and get garbage again. You have two options: PLACE the PDF in Illsutartor, then go to Object > Flatten Transparency > High, checking convert fonts to outlines, or, in Acrobat, apply the fixup to convert text to outlines.)

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