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Anonymous
April 28, 2010
Question

Please help! AdobePS in XP Pro SP3

  • April 28, 2010
  • 1 reply
  • 565 views

I urgently need some help.  I am a bankruptcy lawyer who just installed Coller TopForm on my box running XP Pro SP3.  Unfortunately, the only way that program will output a PDF is through AdobePS, which it comes bundled with.  When I try to install the drivers, it unpackages the Winstaller, but goes nowhere from there, because my system is having trouble running the 16-bit process.  I tried installing the drivers in safe mode, but that didn't work because the print spooler can't run in safe mode.  I tried re-downloading the driver from the Adobe website (http://www.adobe.com/support/downloads/product.jsp?product=44&platform=Windows) and same results.  Please help -- I can't use my software without this annoying relic.

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1 reply

Dov Isaacs
Dov Isaacs
Legend
April 29, 2010

You should really contact the vendor of Coller TopForm for assistance with this problem. Apparently, this program is creating PDF by creating PostScript via the Windows PostScript driver and probably using some third party PostScript to PDF converter to create PDF. (If it was using Adobe Acrobat, you wouldn't need to install a driver since Acrobat does already install a driver.)

FWIW, the Adobe driver installer you refer to is really a fairly obsolete product that was originally designed for Windows'95 and NT 4, but also works with Windows 2000 and early 32-bit versions of Windows XP. It absolutely doesn't work on any 64-bit  versions of Windows or on any version of Windows Vista or Windows 7. There may be some changes in Windows XP SP3 that prevent it from working. Adobe has not updated this software in many years, has no intentions of updating that installer, and absolutely does not support that software anymore.

As far as I know, Adobe has not authorized any third party software vendors to bundle that software with their products.

The Coller TopForm company should provide their own driver instance to support their “clone” of Distiller and not rely on Adobe for this.

       - Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
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