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jessvankoll
Mar 13, 2025 8:48 PM UTC
Question

Is there a way to transfer Neo files to another account?

My IT department transferred us to a new Adobe account, and I lost access to my Neo files.

 

Is there a way to transfer Neo files from one account to another? I shared them publicly, but it only lets me view, not save. I put a lot of work into those files and would be sad to lose all of it!

6 replies

N8.
Community Expert
Mar 14, 2025 9:38 AM UTC

Hey @jessvankoll 

At the top right side there is a share button: 

 
Click on the "Copy link" button and share the link.
Cheers

O. Nate

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jessvankoll
Mar 14, 2025 2:58 PM UTC

Hey O. Nate,

 

Unfortunately, that only lets the receiver open the file in "View only." It's editable, but you can't save it. I'm looking for the option to "Save a Copy."

 

Cheers

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N8.
Community Expert
Mar 16, 2025 9:21 AM UTC

Hey @jessvankoll 

What about duplicating the document after sharing the document?

Cheers

O.Nate

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