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curt.gallery
Known Participant
Oct 27, 2024 4:43 PM UTC
Question

Transparent backgrounds are black on png export.

why?

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2 replies

Anubhav M
Community Manager
Community Manager
Oct 28, 2024 5:09 PM UTC

Hello @curt.gallery,

I am sorry to hear about your experience. Would you mind sharing a screenshot of the export settings used and a sample SVG/AI and exported PNG file, so I can try and replicate this on my end?

Looking forward to hearing from you.

 

Anubhav

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curt.gallery
Known Participant
Oct 29, 2024 8:27 PM UTC

Oddly today it is working. Yesterday, it was turning all transparent backgrounds black. I had to cutout the black in photoshop. If it happens again will post. 

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