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A
Alan Shutko
Inspiring
July 6, 2009
Answered

Adobe Jenson Pro Opticals Caption: Colon malformed?

  • July 6, 2009
  • 1 reply
  • 6327 views

I recently purchased Adobe Jenson Pro Opticals. When using the Caption font (at any size) I notice that the two dots in the colon are not separated: they're on top of each other.  The other fonts all work.

I've attached an illustrator file and an attached png, with the colon at two point sizes and a duplicate converted to outlines.  What's up?

Edit: these are the OTF fonts, purchased mid-May.

    This topic has been closed for replies.
    Correct answer MiguelSousa

    Thanks for bringing this issue to our attention. I'm sorry to confirm that this is a bug in version 2.025 of the family. We're expecting to release a fix in August.

    We currently don't have an easy mechanism for delivering font updates to users. This is because the majority of our users get their fonts from resellers (e.g. MyFonts), from our OEM partners (e.g. Fonts.com) or bundled with applications, and few register the fonts with Adobe. As a result, we don't have customer records for most of our actual customers. However, when users contact Adobe Customer Support with a known problem that has been fixed in a newer version of a font, Customer Support will arrange to get them the current version.

    1 reply

    MiguelSousa
    Community Manager
    MiguelSousaCommunity ManagerCorrect answer
    Community Manager
    July 6, 2009

    Thanks for bringing this issue to our attention. I'm sorry to confirm that this is a bug in version 2.025 of the family. We're expecting to release a fix in August.

    We currently don't have an easy mechanism for delivering font updates to users. This is because the majority of our users get their fonts from resellers (e.g. MyFonts), from our OEM partners (e.g. Fonts.com) or bundled with applications, and few register the fonts with Adobe. As a result, we don't have customer records for most of our actual customers. However, when users contact Adobe Customer Support with a known problem that has been fixed in a newer version of a font, Customer Support will arrange to get them the current version.

    A
    Alan ShutkoAuthor
    Inspiring
    July 6, 2009

    Thanks for the quick response!  I'm glad that there will be a fix reasonably soon.

    I bought the font through the Adobe Store.  Do you happen to know whether the fixed font will appear in the Download section of my order history?  If not, I'll just schedule a calendar item to contact Customer Support.  Either way, thank you again!

    MiguelSousa
    Community Manager
    MiguelSousaCommunity Manager
    Community Manager
    July 7, 2009

    I don't know, but I doubt it. Contacting Customer Support will definitely work.

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