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laurad30950854
laurad30950854
Participant
June 12, 2015
Answered

Can't connect to Typekit thru Creative Cloud - help?

  • June 12, 2015
  • 8 replies
  • 8817 views

Fonts won't open - wheel spins constantly so I can't connect to Typekit. This means that the fonts in my InDesign folders are all defaulting. I've tried to restart and I've deleted the opm.db file and restarted. No good. Has any one got any ideas?

This topic has been closed for replies.
Correct answer henrikl25226358

OK, i uninstaled everything i have from adobe to be able to uninstal creative cloud. Then i reinstalled everything, now it works.. hurray

8 replies

D
DavidRaveyDave
Participant
September 28, 2015

Adobe Support: thankyou, this worked just fine

Run these steps to fix the spinner:

1. quit the Creative Cloud desktop application

2. from the Go menu in the Finder, choose Go to Folder

3. paste in this path and click Go:

~/Library/Preferences/

4. In the window that opens, you should see a list of files including com.adobe.accmac.plist

5. click on com.adobe.accmac.plist and renamed it com.adobe.accmac.plist.old. You'll be asked to confirm that you want to change the extension to .old.

6. start the Creative Cloud desktop application again.

D
DavidRaveyDave
Participant
September 23, 2015

Went to Skyfonts instead for now...still no connection with CC typekit. Adobe, are you looking into this issue?

B
Adobe Employee
benw525841597154115
Adobe Employee
September 24, 2015

Hi David and others,

We have a fix for this in case you'd like to use Typekit fonts.

Run these steps to fix the spinner:

1. quit the Creative Cloud desktop application

2. from the Go menu in the Finder, choose Go to Folder

3. paste in this path and click Go:

~/Library/Preferences/

4. In the window that opens, you should see a list of files including com.adobe.accmac.plist

5. click on com.adobe.accmac.plist and renamed it com.adobe.accmac.plist.old. You'll be asked to confirm that you want to change the extension to .old.

6. start the Creative Cloud desktop application again.


I hope this helps. If anyone tries this but is still having this issue, please drop us a line at: support@typekit.com


Cheers,

Benjamin

    A
    Agnetha_Aneise_AB
    Participant
    September 25, 2015

    THANK YOU!!! Had major problems with this...now it works!

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity Manager
    Community Manager
    September 23, 2015

    Moving to Adobe Type‌

    H
    henrikl25226358
    Participant
    September 23, 2015

    Coresync did not work for me either, have had this problem for a while now, starting to get really stressed out..

    OSX: 10.10.3

    H
    henrikl25226358Correct answer
    Participant
    September 23, 2015

    OK, i uninstaled everything i have from adobe to be able to uninstal creative cloud. Then i reinstalled everything, now it works.. hurray

    D
    DavidRaveyDave
    Participant
    September 23, 2015

    Nope, still stalls on Font window..uninstalled, rebooted. No luck.

    A
    Alix Betts
    Participant
    September 23, 2015

    This just happened to me as well. Uninstalling and reinstalling the creative cloud desktop app seems to have solved the issue.

    D
    DavidRaveyDave
    Participant
    September 23, 2015

    Same Problem. Updated CC and Now have no Font Syncing at a crucial time on my presentation.

    Version 10.10.5 Yosemite

    jbm007
    Community Expert
    jbm007Community Expert
    Community Expert
    September 23, 2015

    Did you try a reboot after the update?

    Mylenium
    Mylenium
    Legend
    June 12, 2015

    You have not provided any proper system and version info, so we can't even begin to guess.

    Mylenium

    U
    unten44cc
    Participant
    June 12, 2015

    I'm having the exact same problem. It just started occurring recently.

    Yosemite OSX 10.10.3

    Creative Cloud 2.1.0.108

    Problem:

    Fonts are not syncing to my computer after selecting them on the TypeKit website. Adobe Creative Cloud is open but there's a spinning icon in the Assets > Fonts menu. I've synced desktop fonts via TypeKit and Creative Cloud before but it only recently stopped working.

    What I've already tried:

    • Rebooting
    • Signing out and back in of Adobe CC
    • Signing out and back in on the TypeKit website
    • Removing and adding back fonts on the TypeKit website
    • Repaired Disk Permissions in Disk Utility

    Any suggestions are appreciated!

    laurad30950854
    laurad30950854Author
    Participant
    June 13, 2015

    Richard

    I 'chatted' with Adobe support and got an answer that worked.

    Quit out of Creative Cloud. Go to 'Go' in the menu bar and select 'library' (hold down option key when you're selecting Go if you can't see library in the menu). Then go to 'application support', 'adobe' and select 'CoreSync' folder. Change the name to 'CoreSync.old' and restart.

    Worked for me.

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