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laurad30950854
laurad30950854
Participant
Jun 12, 2015 3:33 AM UTC
Answered

Can't connect to Typekit thru Creative Cloud - help?

Fonts won't open - wheel spins constantly so I can't connect to Typekit. This means that the fonts in my InDesign folders are all defaulting. I've tried to restart and I've deleted the opm.db file and restarted. No good. Has any one got any ideas?

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henrikl25226358Correct answer
Participant
Sep 23, 2015 7:57 AM UTC

OK, i uninstaled everything i have from adobe to be able to uninstal creative cloud. Then i reinstalled everything, now it works.. hurray

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21 replies

DavidRaveyDave
Participant
Sep 28, 2015 10:49 PM UTC

Adobe Support: thankyou, this worked just fine

Run these steps to fix the spinner:

1. quit the Creative Cloud desktop application

2. from the Go menu in the Finder, choose Go to Folder

3. paste in this path and click Go:

~/Library/Preferences/

4. In the window that opens, you should see a list of files including com.adobe.accmac.plist

5. click on com.adobe.accmac.plist and renamed it com.adobe.accmac.plist.old. You'll be asked to confirm that you want to change the extension to .old.

6. start the Creative Cloud desktop application again.

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DavidRaveyDave
Participant
Sep 23, 2015 10:28 PM UTC

Went to Skyfonts instead for now...still no connection with CC typekit. Adobe, are you looking into this issue?

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Adobe Employee
benw525841597154115
Adobe Employee
Sep 24, 2015 2:32 PM UTC

Hi David and others,

We have a fix for this in case you'd like to use Typekit fonts.

Run these steps to fix the spinner:

1. quit the Creative Cloud desktop application

2. from the Go menu in the Finder, choose Go to Folder

3. paste in this path and click Go:

~/Library/Preferences/

4. In the window that opens, you should see a list of files including com.adobe.accmac.plist

5. click on com.adobe.accmac.plist and renamed it com.adobe.accmac.plist.old. You'll be asked to confirm that you want to change the extension to .old.

6. start the Creative Cloud desktop application again.


I hope this helps. If anyone tries this but is still having this issue, please drop us a line at: support@typekit.com


Cheers,

Benjamin

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    Agnetha_Aneise_AB
    Participant
    Sep 25, 2015 1:02 PM UTC

    THANK YOU!!! Had major problems with this...now it works!

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    Sheena Kaul
    Sheena Kaul
    Legend
    Sep 23, 2015 10:11 AM UTC

    Moving to Adobe Type‌

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    henrikl25226358
    Participant
    Sep 23, 2015 7:01 AM UTC

    Coresync did not work for me either, have had this problem for a while now, starting to get really stressed out..

    OSX: 10.10.3

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    henrikl25226358Correct answer
    Participant
    Sep 23, 2015 7:57 AM UTC

    OK, i uninstaled everything i have from adobe to be able to uninstal creative cloud. Then i reinstalled everything, now it works.. hurray

    Translate
    DavidRaveyDave
    Participant
    Sep 23, 2015 5:56 AM UTC

    Nope, still stalls on Font window..uninstalled, rebooted. No luck.

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    Alix Betts
    Participant
    Sep 23, 2015 4:42 AM UTC

    This just happened to me as well. Uninstalling and reinstalling the creative cloud desktop app seems to have solved the issue.

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    DavidRaveyDave
    Participant
    Sep 23, 2015 12:27 AM UTC

    Same Problem. Updated CC and Now have no Font Syncing at a crucial time on my presentation.

    Version 10.10.5 Yosemite

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    jbm007
    Community Expert
    jbm007Community Expert
    Community Expert
    Sep 23, 2015 2:19 AM UTC

    Did you try a reboot after the update?

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    Mylenium
    Mylenium
    Legend
    Jun 12, 2015 6:37 AM UTC

    You have not provided any proper system and version info, so we can't even begin to guess.

    Mylenium

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    unten44cc
    Participant
    Jun 12, 2015 11:45 PM UTC

    I'm having the exact same problem. It just started occurring recently.

    Yosemite OSX 10.10.3

    Creative Cloud 2.1.0.108

    Problem:

    Fonts are not syncing to my computer after selecting them on the TypeKit website. Adobe Creative Cloud is open but there's a spinning icon in the Assets > Fonts menu. I've synced desktop fonts via TypeKit and Creative Cloud before but it only recently stopped working.

    What I've already tried:

    • Rebooting
    • Signing out and back in of Adobe CC
    • Signing out and back in on the TypeKit website
    • Removing and adding back fonts on the TypeKit website
    • Repaired Disk Permissions in Disk Utility

    Any suggestions are appreciated!

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    laurad30950854
    laurad30950854Author
    Participant
    Jun 13, 2015 2:37 AM UTC

    Richard

    I 'chatted' with Adobe support and got an answer that worked.

    Quit out of Creative Cloud. Go to 'Go' in the menu bar and select 'library' (hold down option key when you're selecting Go if you can't see library in the menu). Then go to 'application support', 'adobe' and select 'CoreSync' folder. Change the name to 'CoreSync.old' and restart.

    Worked for me.

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