Can't use synched Typekit fonts anymore

Forum|Forum|10 years ago
August 11, 2015
2 replies
524 views

I have a Creative Cloud membership for quit a while now, but suddenly I can't use most of my synched Typekit fonts anymore. I need to upgrade to use them. I thought they were included in the membership?

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Correct answer liz, Adobe Type

Hi BelSpreng,

I'm sorry that you ran into trouble with this! There is a problem with the Creative Cloud subscription information which caused your Typekit account to be downgraded to the Free Plan. We got your email in Typekit Support, and I have started the process to get your subscription fixed. I'll update you over email when that change is in place.

Thanks,

-- liz

B

BelSprengAuthor

Participant

Some more details: I have a Creative Cloud complete membership. But if a see on the Typekit website, I suddenly have a free membership instead of a Portfolio membership.

liz, Adobe Type

Correct answer

Community Manager

Hi BelSpreng,

I'm sorry that you ran into trouble with this! There is a problem with the Creative Cloud subscription information which caused your Typekit account to be downgraded to the Free Plan. We got your email in Typekit Support, and I have started the process to get your subscription fixed. I'll update you over email when that change is in place.

Thanks,

-- liz

B

BelSprengAuthor

Participant

Thanks for your reply Liz. But let me inform you that I already paid an upgrade to the portfolio subscription today because I can't miss these fonts because of my work. I hope I get a refund of the 49,99$ I just paid when these problems are solved.

Atul_Saini

Community Manager

Moving the discussion to Adobe Type

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