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anjar47212361
Participant
April 20, 2015
Answered

Cannot sign in Typekit / Adobe ID

  • April 20, 2015
  • 3 replies
  • 1007 views

After having updated to Acrobat DC I cannot sign into Typekit. Anyone else who has that problem?

Working on Mac IOS 10.10.2. The other CC-applications work and I could login Adobe on my desktop.

This topic has been closed for replies.
Correct answer blank1234567890

Hi Anja,


I've replied to your support email, but for the forum history:  It sounds like there may be a conflict with one of the cookie settings in your browser. The Typekit website uses cookies from Adobe.com and the sign in will not work if you have third-party cookies blocked in the browser.

If this is turned on in your browser, add these domain names as an exception to the privacy setting: *.adobe.com and *.adobelogin.com.

This help page shows how to add the exceptions in your browser:

http://help.typekit.com/customer/portal/articles/760702

We are working on alternative options, but the exceptions are necessary for now. Please give that a try, and let me know if you still cannot sign in to your account! Thank you,

-- liz

3 replies

blank1234567890
blank1234567890Correct answer
Participating Frequently
April 20, 2015

Hi Anja,


I've replied to your support email, but for the forum history:  It sounds like there may be a conflict with one of the cookie settings in your browser. The Typekit website uses cookies from Adobe.com and the sign in will not work if you have third-party cookies blocked in the browser.

If this is turned on in your browser, add these domain names as an exception to the privacy setting: *.adobe.com and *.adobelogin.com.

This help page shows how to add the exceptions in your browser:

http://help.typekit.com/customer/portal/articles/760702

We are working on alternative options, but the exceptions are necessary for now. Please give that a try, and let me know if you still cannot sign in to your account! Thank you,

-- liz

Atul_Saini
Legend
April 20, 2015

Moving the discussion Adobe Type.

Thanks.

Atul Saini

Rajashree Bhattacharya
Legend
April 20, 2015

Please follow the steps in

Adobe Typekit Help: Update your Typekit login to Adobe ID

Typekit

In case the issue is still unresolved then contact Typekit support.

Regards

Rajshree