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anjar47212361
Participant
April 20, 2015
Answered

Cannot sign in Typekit / Adobe ID

  • April 20, 2015
  • 3 replies
  • 1006 views

After having updated to Acrobat DC I cannot sign into Typekit. Anyone else who has that problem?

Working on Mac IOS 10.10.2. The other CC-applications work and I could login Adobe on my desktop.

This topic has been closed for replies.
Correct answer liz, Adobe Type

Hi Anja,


I've replied to your support email, but for the forum history:  It sounds like there may be a conflict with one of the cookie settings in your browser. The Typekit website uses cookies from Adobe.com and the sign in will not work if you have third-party cookies blocked in the browser.

If this is turned on in your browser, add these domain names as an exception to the privacy setting: *.adobe.com and *.adobelogin.com.

This help page shows how to add the exceptions in your browser:

http://help.typekit.com/customer/portal/articles/760702

We are working on alternative options, but the exceptions are necessary for now. Please give that a try, and let me know if you still cannot sign in to your account! Thank you,

-- liz

3 replies

liz, Adobe Type
Community Manager
liz, Adobe TypeCommunity ManagerCorrect answer
Community Manager
April 20, 2015

Hi Anja,


I've replied to your support email, but for the forum history:  It sounds like there may be a conflict with one of the cookie settings in your browser. The Typekit website uses cookies from Adobe.com and the sign in will not work if you have third-party cookies blocked in the browser.

If this is turned on in your browser, add these domain names as an exception to the privacy setting: *.adobe.com and *.adobelogin.com.

This help page shows how to add the exceptions in your browser:

http://help.typekit.com/customer/portal/articles/760702

We are working on alternative options, but the exceptions are necessary for now. Please give that a try, and let me know if you still cannot sign in to your account! Thank you,

-- liz

Atul_Saini
Community Manager
Community Manager
April 20, 2015

Moving the discussion Adobe Type.

Thanks.

Atul Saini

Rajashree Bhattacharya
Community Manager
Community Manager
April 20, 2015

Please follow the steps in

Adobe Typekit Help: Update your Typekit login to Adobe ID

Typekit

In case the issue is still unresolved then contact Typekit support.

Regards

Rajshree