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minirama.papercraft
Participant
Oct 14, 2020 6:41 AM UTC
Question

Creative Cloud Desktop fonts panel not loading

I have just downloaded the Creative Cloud Desktop app but the "Fonts" and "Files" panels will not load; They are stuck at the loading wheel. The "Apps", "Learn" and "Stock" panels all appear to be working, however.

 

I have tried uninstalling then reinstalling the app, restarting the app, and restrating my computer but nothing so far has fixed it. I am runing it on an iMac with OS 10.10.5.

 

Any help fixing this issue would be much appreciated as I am keen to be able to use the fonts activated with my account in my desktop apps.

 

Thank you.

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    20 replies

    bertdewa
    bertdewa
    Participant
    Mar 4, 2021 10:28 AM UTC

    Same problem here.
    Mac OS 10.11.6 , CC app 4.9.0.504

    Maybe this link will help, from adobe Japan.
    Haven't tried it yet, I'll report later if it worked...

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      bertdewa
      bertdewa
      Participant
      Mar 8, 2021 7:55 AM UTC

      The downgrade works perfect! Open the link above in chrome, translate the Japanes to your language and follow the steps.

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      SaitoHiro
      Participating Frequently
      Jan 31, 2021 11:47 PM UTC

      Jan 2021 and I'm having this issue too. Another user reported reinstalling Windows solved it for her, but that isn't really a solution.

       

      Would someone mind shedding some light on how to get this working, please? Thanks.

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