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minirama.papercraft
Participant
October 14, 2020
Question

Creative Cloud Desktop fonts panel not loading

  • October 14, 2020
  • 2 replies
  • 3527 views

I have just downloaded the Creative Cloud Desktop app but the "Fonts" and "Files" panels will not load; They are stuck at the loading wheel. The "Apps", "Learn" and "Stock" panels all appear to be working, however.

 

I have tried uninstalling then reinstalling the app, restarting the app, and restrating my computer but nothing so far has fixed it. I am runing it on an iMac with OS 10.10.5.

 

Any help fixing this issue would be much appreciated as I am keen to be able to use the fonts activated with my account in my desktop apps.

 

Thank you.

    This topic has been closed for replies.

    2 replies

    bertdewa
    bertdewa
    Participant
    March 4, 2021

    Same problem here.
    Mac OS 10.11.6 , CC app 4.9.0.504

    Maybe this link will help, from adobe Japan.
    Haven't tried it yet, I'll report later if it worked...

      bertdewa
      bertdewa
      Participant
      March 8, 2021

      The downgrade works perfect! Open the link above in chrome, translate the Japanes to your language and follow the steps.

      S
      SaitoHiro
      Participating Frequently
      January 31, 2021

      Jan 2021 and I'm having this issue too. Another user reported reinstalling Windows solved it for her, but that isn't really a solution.

       

      Would someone mind shedding some light on how to get this working, please? Thanks.

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