Download and Installing Font Folio Education Essentials

Question

I purchased Font Folio Education Essentials with my school account not realizing that my school email account does not accept outside emails. Due to this I never received any emails with download links or the serial number to the product. I spoke with customer service this morning and explained the problem. They agreed to send me my serial number to my personal email account, which is great, but I have still not been able to download the product. I have contacted customer support via chat and keep getting sent to the FAQ page. I now have my serial number, but the problem is that I never received a file to download onto my computer and cannot find one anywhere on the Adobe.com website. This isn't an app so I cannot find anything in my school cloud or personal cloud. The last time I spoke to a customer support agent they directed me to this page. Any help with downloading and installing my purchase would be greatly appreciated.

John T Smith · Accepted Answer

Go to https://www.adobe.com/about-adobe/contact.html

-click on the Chat bot on the bottom right hand corner of the first screen

--the chat bot is the circle with a funny looking box with 3 dots inside

-click on Downloading or Installing, then type Agent

Do NOT let the support agent tell you to come to the forums for help... no user in a public forum has access to Adobe's internal links, you MUST obtain the program and update links from Adobe support

AND when you finally do have a download link, be sure to copy every file you download to an external drive (or 2 or 3) so you never have to hunt for download links if they are moved again... also make a text file containing ALL of your serial numbers and copy that file as well

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