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Anonymous
December 21, 2013
Question

Downloading Previously Purchased Fonts

  • December 21, 2013
  • 3 replies
  • 938 views

Hi, I purchased a font (Adobe Mathematical Pi) back in 2005 and have lost the backp. The download link at the order history page is not working. I will greatly appreciate any help on redownloading.

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3 replies

X
XblHabu12
Participant
January 15, 2015

Navigating through Adobe's support site, I found the following FAQ: Adobe Store | Online order and payment FAQ. It directed me to another page that contained the steps that I needed to follow to download a previous font purchase: Find a download link on Adobe.com. Hope that helps (if you're still looking for help after over a year).

Dov Isaacs
Dov Isaacs
Legend
December 21, 2013

Unfortunately, these forums are not an official outlet of either Adobe Technical Support or Customer Support. For your issue, you will need to contact Adobe Customer Support directly. They may be able to assist  you.

          - Dov

PS:     This type of situtation is the best argument for regularly backing up all your digital assets and having good, secure, off-premises storage of same.

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
Rave
Community Manager
RaveCommunity Manager
Community Manager
December 21, 2013

< Moving the discussion to Adobe Type forums >

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