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martinl78340439
martinl78340439
Participant
Sep 17, 2015 9:19 PM UTC
Question

FONT FOLIO NIGHTMARE

Hello,

I downloaded Student Font Folio Essentials on September 9th. I have a serial number and everything, but the file is NOWHERE to be found on my computer. The phone rep said to contact a chat agent the chat agent pointed me here - THIS HAS BEEN SO UPSETTING. I honestly just want to download the fonts so I can execute my design school homework. Can anyone please give insight into what went awry?

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2 replies

Dov Isaacs
Dov Isaacs
Legend
Sep 17, 2015 11:18 PM UTC

The “chat agent” should not have sent you here. This is not Adobe Support. Call Adobe and ask to speak with a supervisor who can get information to you as the full download / installation process for that product.

           - Dov

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- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
Atul_Saini
Atul_Saini
Legend
Sep 17, 2015 9:34 PM UTC

Moving the discussion to Adobe Type

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