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L
lbrites
Participant
March 11, 2015
Answered

Fontfolio Education Essentials not available to EU members?

  • March 11, 2015
  • 1 reply
  • 543 views

Hello. My name is Leonel and I'm a portuguese designer and student.

In several and frustrating attempts, I've tried to purchase Fontfolio Education Essentials. As the website was giving me an error, I've contacted the sales dpt. more than once in order to get the problem fixed, and was constantly redirected to tech support. The attention and care of the staff was great, but no deal. Today, I got a call from tech support trying to fix the situation. Still no go. After rechecking what could possibly be causing the issue, the technician finally said to me that this product wasn't available in Portugal and that was the reason why I wasn't able to proceed to checkout.

After a somewhat frustrating process, I have to wonder why sales didn't tell me in the first call the product wasn't available in Portugal, avoiding this week long process. And, what could possibly explain why this product isn't available in EU members (I've tried selecting different coutries, with no success), and why is adobe advertising products in the website, in specific regions, when those products aren't available?

I don't feel this is the way to help people respect copyright issues and privilege the use of legal software and fonts.

I'm sorry if this is not a discussion topic, but I believe this may be a concern of others.

Best regards.

Leonel

    This topic has been closed for replies.
    Correct answer

    Hi Leonel. I'm sorry about that bad experience with this. That product page should only be viewable to customers in North America, but obviously that is not working very well, and in any case, the page should do a better job of indicating and handling the restriction. We will make some improvement with that.

    As for the restriction itself, I'll just say that the complexities of type licensing can sometimes lead to awkward situations like this. We can certainly re-evaluate this one, but I can't say what will come of it.

    Thanks for the feedback, and once again I apologize for the confusion.

    Regards,

    Christopher

    1 reply

    A
    Anonymous
    Correct answer
    March 13, 2015

    Hi Leonel. I'm sorry about that bad experience with this. That product page should only be viewable to customers in North America, but obviously that is not working very well, and in any case, the page should do a better job of indicating and handling the restriction. We will make some improvement with that.

    As for the restriction itself, I'll just say that the complexities of type licensing can sometimes lead to awkward situations like this. We can certainly re-evaluate this one, but I can't say what will come of it.

    Thanks for the feedback, and once again I apologize for the confusion.

    Regards,

    Christopher

    L
    lbritesAuthor
    Participant
    March 16, 2015

    Hello.

    I appreciate any help on this matter. This area of software licensing is definately a special one.

    If you can, please try to make this a viable option of non-US students. It’s hard enough as it is for young students and designers to try to comply to software licensing, specially when living in countries (as Portugal, where I’m from) with serious economic issues.

    Thank you.

    Best,

    Leonel

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