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DottieM
Participating Frequently
February 22, 2019
Question

Fonts disappear after reboot

  • February 22, 2019
  • 1 reply
  • 5199 views

I'm transferring files, software, fonts, etc. from an old Windows 10 PC to a new Windows 10 PC. There are a handful of Type 1 (postscript fonts) that I've loaded but disappear after a reboot. All TTF and OTF fonts are fine.

I've tried repeatedly reinstalling them (PFM files) a number of different ways and they're fine until I reboot. Then they're gone. When I reinstall, I get a message that they're already there. I click install.

I've looked at the windows/font directory through the command prompt and the files aren't there.

I don't understand how in one Windows 10 PC they're fine but not in a second PC. The old PC was up to date on upgrades.

Help...please!

    This topic has been closed for replies.

    1 reply

    Dov Isaacs
    Dov Isaacs
    Legend
    February 22, 2019

    Since this is not a question related to the Adobe Fonts (formerly Typekit) service – there are no Type 1 fonts, only OpenType CFF and OpenType TrueType fonts available via the Adobe Fonts service, I'm moving this question to the general typography forum where it is more likely to get a response.

              - Dov

    - Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
    Dov Isaacs
    Dov Isaacs
    Legend
    February 22, 2019

    Without being able to actually see the system with the problem you describe, it is very difficult to point to what the problem is. But FWIW, the installation of fonts on Windows is fully controlled by Microsoft Windows code, not anything from Adobe.

    Type 1 fonts aren't installed or handled in the same manner as OpenType and TrueType fonts. Installation results in various entries being added to the Windows registry. Simply having the .pfb and .pfm files in the \Windows\Fonts directory is not sufficient.

    We are aware that one of the Windows 10 updates, a year or so ago, seriously broke font handling for fonts installed via the Install as shortcut process. If you rebooted, the fonts (all font types) disappeared. Reboot again and the fonts reappeared. This was fixed a number of months later. (FWIW, I was the person responsible for finding the bug, reporting it Microsoft, and hammering them to fix it!) However, if your system is fully updated to the latest version of Windows 10 (1809 or even 1803), you shouldn't be seeing this particular issue.

    Since this isn't anything that Adobe has responsibility for and we at Adobe are not aware of any such issue that affects only Type 1 fonts, you might want to contact Microsoft Technical Support and see if they can better assist you.

              - Dov

    PS:     TrueType and OpenType fonts are just as much “PostScript fonts” as Type 1 fonts are.

    - Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
    D
    DottieMAuthor
    Participating Frequently
    February 25, 2019

    Dov,

    Thank you for your response.While I fight with MIcrosoft on this issue I've just resigned myself to reload the fonts after every reboot.

    However... I'm not able to create a PDF (via Framemaker 2017). The New Baskerville font, which is one of the Type 1 fonts, converts to Times Roman. It opens fine in Frame, with no substitution.

    If I print via Word, the New Baskerville font is fine.

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