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qamarr
Participant
Dec 3, 2014 3:01 PM UTC
Question

Fonts not syncing

Hi,

This is really annoying. Fonts are not syncing to my desktop.

I may have to stop using typekit altogether as I don't want issues where I can't open old design jobs because I can't sync previously used fonts?!?!

I'm on a urgent job now and I will have to replace the font for a different one. Not good at all!!

qamar

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    3 replies

    qamarr
    qamarrAuthor
    Participant
    Dec 3, 2014 4:09 PM UTC

    Hi

    My mac OS is 10.9.5

    I can't find any log file in that location?

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    blank1234567890
    Participating Frequently
    Dec 3, 2014 3:54 PM UTC

    Hi Qamarr,

    I'm sorry that you're having trouble with the fonts you have synced to your computer.  Please try these troubleshooting steps to start:

    http://help.typekit.com/customer/portal/articles/1649149

    If that doesn't solve the problem, send the log files mentioned in that page to support@typekit.com and we will look into it further for you.

    Thank you,

    -- liz

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    Atul_Saini
    Legend
    Dec 3, 2014 3:10 PM UTC

    Moving the discussion to Adobe Type

    Thanks,

    Atul Saini

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